Current technology, staff changes, and the current economy have forced dealers to review their dealership’s processes differently.  To effectively make the shift, dealers need to develop a baseline of their staff’s understanding and knowledge of F&I in order to effectively communicate why and how new sales processes or new technology can profitably benefit everyone.  Auto Credit Training Solutions (ACTS) effectively provided me the venue for my dealership to move forward.  My staff is experienced,  however they would concur as a group that  there were several topics presented in which they needed a refresher.  As dealers, we often assume that our staff has this understanding given their years in the business. Since every dealer has their own conviction as to what’s best for their store,  ACTS gave me a platform to test my staff and to get agreement as to the most effective processes to make money in my dealership, my market, my finance institutions, my inventory, and my staff.  I want my staff to be more knowledgeable, proactive, and responsive than the buyers at the finance institutions they are submitting their deals to.  Comprehensive understanding of each bank’s guidelines and lender program,  credit reporting training/interpretation, and customer profile/interview are integrated keys to a successful department.  I attended the training myself to review and inspect the material to be presented.   After attending I was convinced the materials presented and the review  would be greatly beneficial to the dealership.  I would recommend ACTS training program without hesitation.

My name is Rick Saenz; I work as the Director of Finance for Courtesy Chevrolet. I was introduced to the ACT, Solutions program by Lauren Schneider who introduced me to Gary Dirstine, its co-founder. I have been working in the Automobile Business in Arizona for nineteen years, sixteen years as a Director and/ or GSM. Admittedly I have been approached by numerous vendors’, trainers’, peddlers of some sort throughout my career but I have to admit meeting Gary Dirstine and his entire staff, and attending both the Management and Bankruptcy seminars, has had to be one the wisest decision of my career, as far as professional Training. I have since sent three Sales Managers to the Management Seminar and all three of them were as impressed as I was. I have also sent my assistant and Special Finance Manager to the Bankruptcy seminar and she is also touting the same songs of praise. I would highly recommend the Act Program to anyone who is willing to accept that the “Car Business, as we knew it doesn’t exist, and the only way to survive and grow is to, educate ourselves and partner up with our Lender resources as “Team Mates.” The Act program will provide you the tools to make your individual teams successful.

Sincerely

Rick Saenz

Finance Director